Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to contact us.

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  What is the warranty on LumiLuxeLED products?

  All LumiLuxeLED products come with a 12-month warranty covering manufacturing defects. If your product is faulty, we’ll repair or replace it at no cost to you. Contact us at support@lumiluxeledofficial.com to initiate a warranty claim.

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  How long does shipping take?

  We offer free UK shipping on orders over £50. UK orders typically arrive within 5-7 business days, while international orders may take 10-20 business days, depending on the destination. You’ll receive a tracking number via email once your order ships.

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  Can I return a product if I’m not satisfied?

  Yes! You can return your item within 30 days of delivery for a full refund or exchange. Items must be unused, in their original packaging, and in the same condition as received. Contact us at support@lumiluxeledofficial.com to initiate a return.

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  Do your products come with a power adapter?

  Some products, like the StellarExplorer Galaxy Projector, do not include a power adapter in the packaging. They come with a USB-C cable that can be used with any standard USB power adapter.

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